WHERE ARE YOUR GRILLS MANUFACTURED?
HOW DO I IDENTIFY WHICH GRILL MODEL I HAVE?
HOW DO I LOCATE MY SERIAL NUMBER?
- Cherokee: Backside on metal plate
- Cherokee FR: Right side on clear sticker
- G Sport FR: Right side on clear sticker
- Patio: Backside on right
- Patio 2: Backside on metal plate
- Radiant Wave: Backside on metal plate
- Sterling 28, Sterling 2, Sterling 3: Behind the right burner on a metal plate. Open the hood, remove the drip tray, remove the right cooking grid, and look behind the right burner. You may need to wipe the plate with a damp cloth or use a flashlight to read it.
- Sterling FR: Left side on clear sticker
- Sterling G: Inside drip tray
- Sterling G FR: Left side on clear sticker
CAN I REGISTER MY GRILL ONLINE?
CAN I PUT THE NEW TECHNOLOGY IN MY TEC THAT HAS CERAMIC BURNERS?
CAN TEC HELP ME CUSTOMIZE A MOUNTING KIT THAT WILL FIT MY CURRENT OUTDOOR KITCHEN CUTOUT SIZE?
CAN I CONVERT MY GRILL FROM LP TO NATURAL GAS, OR FROM NATURAL GAS TO LP?
HOW DO I CLEAN MY GRILL AFTER EACH USE?
The radiant glass panels, located beneath the cooking grates, incinerate food drippings and debris and prevent them from falling though the grates into the interior of the grill. These panels are designed to withstand temperatures of up to 1200º F; however, food debris and ash that accumulate may cause the panels to overheat and crack. It is important to clean your cooking surface regularly following the simple burn off procedure listed below.
- Light all of the burners in your grill and turn the burner controls to high.
- Close the hood and wait 10 minutes to ensure that all drippings and debris are incinerated.
- Turn off the burners and allow your grill to completely cool.
- Once the grill has cooled, carefully remove the grates and scrape any ash that is left on the glass panels to the back of the grill with a spatula where it will fall through an opening to the drip tray below.
You may also wipe the class with a dry or damp cloth as well as the cooking grates although this is not necessary. We recommend that you do not remove the glass panels to clean them.
WHAT CLEANING AGENTS DO YOU RECOMMEND TO CLEAN AND SHINE THE RADIANT GLASS?
- Cook Top Cleaning Creme by ELCO/Weiman
- Cerama Bryte CookTop Cleaner
- Whirlpool Cooktop Cleaner
Important: Do not use abrasive sponges or scouring pads of any type. Do not use corrosive cleaners such as oven sprays, stain removers, or cleaners containing chlorine or ammonia.
HOW DO I MAINTAIN THE OUTER STAINLESS STRUCTURE?
We recommend that you wipe down the exterior of your grill after each use. Some household cleaning products are not suitable for stainless steel. Be sure to read the label before using any cleaning product. Ammonia-based glass cleaners such as Windex work well on stainless steel to remove grease and splatter.
Commercially available stainless steel cleaners can also be used to clean and polish the exterior surfaces. Do not use metallic abrasives and always rub in the direction of the grain.
HOW DO I MAINTAIN THE STAINLESS INNER COMPONENTS?
This oxidation is normal and cannot be cleaned off. However, the interior trim panels and warming rack can be easily removed if you wish to wash away the grease and splatter that accumulate during grilling.
The majority of food drippings generated during grilling are incinerated into ash when cooking on the high fire setting.
However, when smoking, roasting or barbequing on low, drippings and debris burn off slowly, and some grease may even reach the drip tray. Clean your drip tray regularly and always check before burn off to make sure that it is clean in order to avoid a grease fire.
WHAT MAINTENANCE REGIMEN DO YOU RECOMMEND FOR TEC GRILLS?
- There is very little maintenance associated with your TEC grill other than regular cleaning.
- Never grill without the radiant glass panels properly installed beneath the cooking grates. They protect the burners and interior of your grill by preventing food drippings and debris from falling through the grates.
- Check your gas hose and fittings regularly for damage, abrasion, and wear and tear.
- Inspect the orifice openings and venture inlets occasionally to clear obstructions. Spiders and insects are known to nest in these areas of the grill and can disrupt the gas flow.
- Replace the AAA battery in the igniter when necessary.
- Make sure that the drip tray is in place every time you grill to ensure that grease, food drippings, and ash are completely contained and do not leak out, and remember to clean your drip tray regularly.
CAN MY TEC GRILL RUST?
Consequently, the deterioration resulting from oxidation due to intense heat is unavoidable and part of the normal wear and tear of a grill.It is difficult to predict the operational lifespan of the components in a grilling system that are exposed to intense heat as it is obviously determined by the frequency of use.
During grilling, cooking grates are also exposed to the corrosive effect of the fatty acids from food drippings, as well as salt and marinades. However, under normal household use (twice a week), if a grill is properly maintained, burners and cooking grates typically remain operational for many years.
We’re here to help you troubleshoot some common grilling problems.
MY BURNER MAKES A POPPING OR MOTOR BOAT NOISE, AND DOESN’T GET AS HOT AS USUAL. WHAT COULD BE WRONG?
If you own a grill from the Sterling FR, Sterling G FR, or Cherokee FR series and the perforated metal on the top of the burners (underneath the glass panel) has deteriorated, the burner will need to be replaced. You can order a new burner by calling us at 800-331-0097 (Option 1). If the perforated metal has not deteriorated, tighten the twelve bolts located around the perimeter of the burner head.
WHY WON’T MY GRILL GET HOT?
Natural Gas Grills: Check to see if there an obstruction in the orifice of your control valve. If you continue to have problems after cleaning your orifice, contact your gas supply company to determine whether you have sufficient gas pressure or if your regulator is defective.Why won’t my burner light?
WHY WON’T MY BURNER LIGHT?
When a burner(s) will not light, you either have an igniter problem or a gas pressure problem.
If you have just changed your LP gas cylinder, you’ve probably activated the excess flow valve (safety mechanism) built into the tank valve. Click here for video instructions on how to deactivate the excess flow valve.
If your burner will light with a match, you have an ignition problem
- Replace the battery in the igniter and try lighting again
- If your burner still will not light, check to see if the wire that connects the igniter to the electrode (mounted to the burner) has come unplugged or is loose. The igniter wire is located behind the control panel of the grill and can be accessed through the ventilation opening beneath the control panels. Make sure that the wire is firmly attached to the electrode on one end and the igniter on the other. Try lighting again
- If your burner(s) still will not light, replace the electrode mounted to each that will not light. However, if you can light all of your burners with a match but none with the ignition system, you need to replace your igniter.
If one or more of your burners will not light with a match, you have a gas pressure problem
- Reset the excess flow valve in the LP gas cylinder. Instructional video here. Try lighting your grill. For natural gas grills, move to the next step.
- If your burner(s) still will not light, check to see if there is an obstruction in the orifice of the control valve. Try lighting it again.
- If your grill still won’t light, you have a defective regulator and need to replace it with a TEC-certified part. For replacement parts, call TEC directly at 800-331-0097 (Option 1).
- Natural Gas: contact your gas supply company to determine whether you have sufficient gas pressure or if your regulator is defective.